There is only so much that we at Scuba Fusion can do to help you troubleshoot eLearning problems. Below is some helpful information that usually helps.
First thing to do is clear your browser cache. We have found that clearing the browser cache of your device solves most issues with eLearning.
More solutions:
I’m having problems registering for eLearning. What may be the cause?
Problems are typically caused by one of the following:
Using a mobile device? Internet connectivity is required to create your account and register for eLearning. It is also required to submit your knowledge development, quiz, and final exam scores; be sure you are connected to the internet before attempting to do any of these.
Using Internet Explorer? The PADI eLearning system is not compatible with the 64-bit version of Microsoft’s Internet Explorer browser. If you are using the 64-bit version (versus the 32-bit version) of Explorer, please update your browser or download an alternate browser – recommended browsers are Chrome Internet Explorer, Safari (for Mac), or Firefox.
Got a firewall? Corporate proxy or company firewalls will also cause difficulties. The solution is to register from your home computer.
In some cases, you’ll need to close your browser completely – exit and close the browser as opposed to only closing the tab or window – and try again. Restart your browser and go to PADI eLearning for students to complete the registration process.
If the steps above don’t solve the problem, please contact us using our contact page or try PADI directly:
PADI Americas: customerservice@padi.com
PADI Canada: customerservice@padi.com
PADI Asia Pacific: certsdep@padi.com.au
PADI Europe, Middle East and Africa: customerservices.emea@padi.com
The name on my eLearning account is misspelled. How can I change it?
Please contact your local PADI Regional Headquartes to correct the spelling of your name (please allow 5-10 business days):
PADI Americas: customerservice@padi.com
PADI Canada: customerservice@padi.com
PADI Asia Pacific: certsdep@padi.com.au
PADI Europe, Middle East and Africa: customerservices.emea@padi.com
The email address associated with my eLearning account is misspelled. How can I change it?
Please contact your local PADI Reginal Headquarters to correct your email address. Only minor spelling mistakes can be corrected. You can not transfer from one email account to another email account (please allow 5-10 business days):
PADI Americas: customerservice@padi.com
PADI Canada: customerservice@padi.com
PADI Asia Pacific: certsdep@padi.com.au
PADI Europe, Middle East and Africa: customerservices.emea@padi.com
I need to change the language of my PADI eLearning program. How can I do this?
Please contact your local PADI Reginal Headquarters to change to your PADI eLearning program to a different language, if available (please allow 1-2 business days):
PADI Americas: customerservice@padi.com
PADI Canada: customerservice@padi.com
PADI Asia Pacific: certsdep@padi.com.au
PADI Europe, Middle East and Africa: customerservices.emea@padi.com
I want to change the PADI Dive Center or Resort associated with my eLearning account. Can I do this?
Once registered, you can’t change the PADI Dive Center or Resort associated with your online program. However, the eRecord you receive when you complete your online study is accepted by any PADI Dive Center, Resort or Instructor worldwide. Where you complete your training is your choice, so it’s not necessary to change the store or instructor associated with your eLearning account.
My PADI eLearning® program indicates it is “expired” and will not let me continue. What does this mean?
PADI eLearning programs are valid for 12 months from the time you first log on. Prior to the end of this 12-month period, you’re reminded via email at 90 days and again at 60 days before the expiration date. If you let your PADI eLearning program expire, please contact your affiliated PADI Dive Center or Resort to discuss options for completing your training.
Still have questions?
Please contact your local PADI Dive Center or Resort or contact your local PADI Regional Headquarters:
PADI Americas: customerservice@padi.com
PADI Canada: customerservice@padi.com
PADI Asia Pacific: certsdep@padi.com.au
PADI Europe, Middle East and Africa: customerservices.emea@padi.com